Shipping & Returns

Shipping

We offer shipping across [Australia / country]. Orders are processed within 1–3 business days. Please allow the following estimated delivery times once your order has been dispatched:

  • Standard shipping: 5–7 business days
  • Express shipping: 1–3 business days
  • International shipping: 10–20 business days (where available)

You will receive a confirmation email with tracking details once your order has shipped. Please note that delivery times are estimates and may vary due to factors outside our control.

Returns

We want you to be happy with your purchase. If you're not completely satisfied, you may return eligible items within 30 days of delivery for a refund or exchange, provided the item is unused, in its original condition, and in its original packaging.

To initiate a return, please contact us at [email address] with your order number and reason for the return. We will provide you with return instructions and, where applicable, a return shipping label.

Please note that the following items are not eligible for return: sale or clearance items, gift cards, and perishable goods.

Refunds

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days. Original shipping costs are non-refundable unless the return is due to an error on our part.

Exchanges

If you'd like to exchange an item for a different size, colour, or product, please contact us at [email address]. Exchanges are subject to availability.

Frequently asked questions
How do I track my order?

Once your order has been dispatched, you'll receive an email with a tracking number and a link to track your delivery.
How much does shipping cost?

Shipping costs are calculated at checkout based on your location and chosen delivery method. We may offer free standard shipping on orders over $[amount].
Do you ship internationally?

Not at this time. We currently only ship within Australia.
What if my order arrives damaged or incorrect?

Please contact us at [email address] within 7 days of receiving your order. Include your order number and photos of the issue, and we'll arrange a replacement or refund as quickly as possible.
Can I change or cancel my order after placing it?

We process orders quickly, so we can't guarantee changes or cancellations. Please contact us as soon as possible and we'll do our best to accommodate your request.